['Privacy Policy for Sterling Shine Cleaning Services\n\nWelcome to our online platform. Sterling Shine Cleaning Services ("we," "us," or "our") values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit or use our website and services related to residential deep cleaning, end-of-tenancy cleaning, carpet and upholstery cleaning, window washing, and eco-friendly cleaning solutions. We comply with the General Data Protection Regulation (GDPR) and other applicable privacy laws.\n\n1. Information We Collect\n\n- Personal Information: When you use our service or contact us, we may collect personal details such as your name, address, phone number, and email address.\n- Service Details: Information regarding the cleaning services you request, including service dates and special instructions.\n- Payment Information: We collect payment data only through secure third-party payment processors and do not store your payment card details directly.\n- Usage Data: Details about your interaction with our online platform, including IP address, browser type, pages visited, and referral sources.\n- Cookies and Tracking Technologies: We use cookies to enhance user experience and analyse website performance.\n\n2. How We Use Your Information\n\nWe use your information to:\n- Provide, operate, and maintain our cleaning services.\n- Process bookings, inquiries, payments, and customer support.\n- Communicate important updates and service-related information.\n- Improve our website, products, and customer experience.\n- Comply with legal obligations.\n\n3. Legal Basis for Processing Personal Data\n\nUnder GDPR, our lawful basis for processing your data includes:\n- Performance of a contract with you.\n- Compliance with legal obligations.\n- Legitimate interests, such as improving services and preventing fraud.\n- Your consent where applicable (e.g., marketing communications).\n\n4. Sharing Your Information\n\nWe do not sell or rent your personal data to third parties. We may share information with:\n- Trusted third-party service providers who assist us in operating our business and delivering services (e.g., payment processors, IT support).\n- Legal authorities if required by law or to protect rights and safety.\n- Any successor in the event of a merger, acquisition, or sale of assets, with appropriate safeguards in place.\n\n5. Data Retention\n\nWe retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.\n\n6. Your Rights\n\nSubject to applicable law, you have the right to:\n- Access your personal data and receive a copy in a portable format.\n- Request correction of inaccurate or incomplete information.\n- Request deletion of your personal data where there is no legal justification to retain it.\n- Object to or restrict processing of your data.\n- Withdraw consent at any time if processing is based on consent.\n- Lodge a complaint with a supervisory authority if you believe your rights have been infringed.\n\nTo exercise your rights, please contact us by postal mail to the address below.\n\n7. Security\n\nWe implement appropriate technical and organisational measures to protect your personal information from accidental loss, unauthorized access, alteration, or disclosure.\n\n8. Cookies\n\nOur website uses cookies to improve your experience. You can control cookie preferences through your browser settings. Disabling cookies may affect some functionalities of our site.\n\n9. International Transfers\n\nIf your data is transferred outside the United Kingdom, we ensure that appropriate safeguards are in place to protect your privacy in accordance with GDPR.\n\n10. Changes to This Privacy Policy\n\nWe may update this Privacy Policy from time to time. Changes will be posted on our online platform with an updated effective date.\n\n11. Contact Us\n\nIf you have questions or concerns about this Privacy Policy or our data practices, please contact us at:\n\nSterling Shine Cleaning Services \n27 Kingsway, Suite 3B \nBristol, South West England \nBS2 8AA \nUnited Kingdom \n+44 117 925 4831\n\nThank you for trusting Sterling Shine Cleaning Services with your cleaning needs. Your privacy is important to us.', 0.0014223999999999999, 'gpt-4.1-mini']