Terms and Conditions

Welcome to Sterling Shine Cleaning Services. By accessing or using our website and services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

1. Company Information

Sterling Shine Cleaning Services is a company providing house cleaning and domestic services including residential deep cleaning, end-of-tenancy cleaning, carpet and upholstery cleaning, window washing, and eco-friendly cleaning solutions.

2. Use of Services

By booking any of Sterling Shine Cleaning Services’ offerings, you agree to:

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• Provide accurate and truthful information regarding your property and service needs.
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• Allow reasonable access to your property for the purpose of delivering the requested cleaning services.
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• Inform us promptly of any special requirements or circumstances that could affect service delivery.
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We reserve the right to refuse or discontinue service if these conditions are not met.

3. Pricing and Payment

All prices for our cleaning services will be clearly communicated before booking confirmation.

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• Payments must be made as per the agreed terms prior to or immediately after service completion.
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• Additional charges may apply in cases of unforeseen circumstances or extra services requested.
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• We accept payment methods as indicated during the booking process.
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4. Cancellation and Rescheduling

Clients may cancel or reschedule appointments subject to the following:

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• Cancellations made less than 24 hours before the appointment may incur a cancellation fee.
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• Rescheduling requests are subject to availability.
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• We reserve the right to cancel or reschedule appointments in exceptional circumstances, in which case clients will be notified promptly.
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5. Liability

Sterling Shine Cleaning Services will exercise reasonable care and skill in performing the agreed cleaning services.

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• We are not liable for damage to items or property caused by pre-existing conditions or caused by improper maintenance.
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• Clients must secure or remove valuables prior to service; we are not responsible for loss or damage to valuables left accessible.
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• Where any damage occurs as a direct result of our service, we will take reasonable steps to address the issue promptly.
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6. Privacy and Data Protection

All personal information provided to Sterling Shine Cleaning Services is handled in accordance with applicable data protection laws.

We do not share your personal data with third parties except as necessary to deliver our cleaning services or as required by law.

7. Intellectual Property

All content, branding, images, and materials on this website are property of Sterling Shine Cleaning Services and protected by intellectual property laws.

Unauthorized use or reproduction of any content is strictly prohibited.

8. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the United Kingdom.

Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.

9. Changes to Terms and Conditions

Sterling Shine Cleaning Services reserves the right to update or modify these terms and conditions at any time without prior notice.

Clients are encouraged to review this page periodically to remain informed of any changes.

10. Contact Us

If you have any questions regarding these Terms and Conditions, please contact us at our physical office: